Shipping policy

At Sharpen Up, we are committed to delivering your order in a timely and efficient manner. Please review our delivery terms to ensure a smooth experience with your order.

Processing Times

Orders are typically processed within 1–2 business days of being placed, excluding weekends and public holidays. You will receive an email notification once your order has been dispatched from our studio.

Delivery Timeframes

Delivery times vary depending on the destination and shipping method selected at checkout. Below are estimated delivery times for standard shipping:

  • UK Mainland: 3–5 business days
  • Northern Ireland & Scotland: 4–7 business days
  • International Shipping: Delivery times may vary, and can range from 7–14 business days, depending on your location.

Please note that these delivery times are estimates and may be subject to delays due to factors such as weather conditions, customs processing, or other unforeseen circumstances.

Delivery Charges

Delivery charges are calculated at checkout based on your location and the size/weight of your order. We offer free standard shipping for orders over £35+ within the UK.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to check the status of your delivery.

What to Do if Your Order Hasn't Arrived

We strive to ensure that all orders reach our customers in a timely manner. If your order has not arrived within the estimated delivery time, please follow these steps:

  1. Check the tracking information for any updates or status changes.

  2. Contact the courier directly using the contact details provided in the tracking email to enquire about any potential delays or issues.

  3. If you are still unable to locate your order or if the tracking information hasn't been updated for a significant period, please contact our customer support team at hello@sharpen-up.co.uk. Provide your order number and details of the issue, and we will assist you in resolving the matter.

  4. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us immediately. We will work with you to resolve the issue by either sending replacements or issuing a refund, depending on the situation. To help us investigate, please provide photographs of the damage and a description of the issue.

Address Accuracy

Please ensure that your shipping address is correct and complete. We cannot be held responsible for delays or failed deliveries due to inaccurate or incomplete address information. If you notice an error with your address after placing an order, please contact us as soon as possible so that we can make the necessary adjustments before dispatch.

Customs and Import Duties

For international orders, please note that you may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient, and we encourage you to check with your local customs office for more information before placing an order.